How long will it take to receive my rosary?
Our merchandise is mostly pre-made. If purchasing before 12 pm EST, we ship our rosaries via Priority Mail (1-3 business days) on the closest business day. All orders placed after 12 pm EST will be shipped the next business day.
The amount of time it takes for a customer to receive a custom order varies, depending on how busy we are and your location. Most items are made within one to ten days from the date your order is placed.
If you need an item by a specific date you can either call us or indicate the date by which your merchandise is needed during checkout. If we cannot meet your request you will be notified via telephone or email. November-December and February-June are our busiest times of the year. If you are in a rush, please call us at 508-331-2225, and we will do our best to accommodate you but please note that the US Post Office does not guarantee next day delivery to all zip codes in the US.
In extreme rush situations (rushes that involve an additional trip to the post office after packages have shipped for the day) there will be a a $25 rush charge on rosaries.
Does my rosary come with a pouch or gift box?
All sterling rosaries and chaplets come with a soft black velvet pouch for storage and come shipped in a cardboard gift box.
If for any reason you are not satisfied with your purchase you will receive a prompt refund if the item is returned within 10 days of receipt. No refunds will be given on worn or damaged merchandise or on custom orders. We have had to institute a 15% restocking fee on any returned merchandise as once merchandise is made it ties up the use of materials.
Wire-wrapped Rosaries and Chaplets: Wire-wrapped rosaries are guaranteed for a lifetime with normal use. Repairs are free of charge although the customer is responsible for return shipping charges.
Care and Cleaning
For rosaries, we highly recommend Connoisseur's Jewelry Cleaners.
If the rosary is heavily soiled or tarnished, you can purchase the Connoisseur's Delicate Jewelry Cleaner (white container), Jewelry Cleaner (red container) and Silver Jewelry Cleaner (gray container) in the jewelry section at Wal-Mart, Target or other major departments stores. The Delicate Jewelry Cleaner is best for pearls, coral, amber, lapis and other porous stones. The Jewelry Cleaner is a little stronger and will clean a little better but you must be careful when dipping stones that are impregnated with wax such as turquoise and malachite. The Sterling Jewelry cleaner is very harsh and we do not recommend this for anything except solid sterling or glass/crystal rosaries and some gemstone beads. After you have dipped your rosary, pat it dry with a paper towel and use a hair dryer on low heat to rid the rosary of any excess moisture. If you have any questions or doubts about which cleaner to use please contact us and we'll be happy to assist you.